Business Review
Touring Caravan Park
CLIENT CONTEXT
A touring caravan park was looking for a business
review to help identify it’s strengths & weaknesses.
The client wanted to understand how their current
running of the park was viewed by it’s customers.
The remit also asked us for areas to improve
revenue & facilities at the park.
DAVORA SOLUTION
Davora carried out a nut & bolt review of the running of the park & implemented a customer
feedback system for clients using the park.
Based on our findings the client was able to make fact-based, customer-driven
decisions. The client implemented site reviews & feedback. A new marketing strategy
including a new web site, with an online booking/reservation system.
A park manager was employed which resulted in a much improved customer experience
(meet/greet) & maintenance of the park.
Toilet/shower facilities were upgraded & a new toilet/shower block was constructed together
with additional lighting.
An additional benefit of the investment & improvements made resulted in year round opening
improving revenue by 20%.
A Romanian Property Company since 2004